At OrchestraHCM, customer satisfaction is our top priority. This policy describes the refund terms applicable to subscriptions and purchases made through our platform. Payments are processed through Paddle, our Merchant of Record.
You may request a full refund within 14 (fourteen) calendar days of the start of your subscription, for any reason or no reason at all.
- For new subscriptions, the 14-day window starts from the initial payment date.
- For renewals, the 14-day window starts from the renewal payment date.
- Upon approval of a refund, your subscription will be automatically cancelled.
Contact Us Through
- Email: info@hrsp.com.tr with the subject "Refund Request".
- Submit a support ticket through our support portal.
Information to Include
- Your account email address
- Order / transaction number
- Reason for the refund (optional)
Processing Time
Approved refunds are returned to your original payment method within 5–10 business days. Credit and debit card refunds may vary depending on your bank's processing times.
Refund requests may not be accepted in the following circumstances:
- The 14-day refund window has elapsed.
- Accounts suspended due to violation of our Terms of Service.
- Enterprise licenses covered by a custom pricing agreement (contract terms apply).
- Cases where abuse or fraudulent activity has been detected.
You may cancel your subscription at any time. Upon cancellation:
- Access continues until the end of the current billing period.
- Cancellation stops auto-renewal; you will not be charged for the next period.
- No partial refunds are issued for unused time (except within the 14-day window).
For refund and billing enquiries, please reach us at:
- Email: info@hrsp.com.tr
- Website: orchestrahcm.io
This policy should be read together with Paddle's terms of service and applicable consumer protection laws in your jurisdiction.